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BLOOMINGTON PEDIATRICS AND ALLERGY
TELEPHONE SERVICES
Please call 911 for serious and life-threatening emergencies at all times. Call 309-662-0504 for all other matters—follow the menu. Suggestions for getting the best and fastest service
PEDIATRIC PATIENTS
New patients
Monday--Friday, 8 AM-4 PM
Arrange for your first appointment with one of our doctors.
Routine appointments
Monday--Friday, 8 AM-5 PM
Schedule a well-child visit, school/sports physical or follow-up appointment.
Medical questions
Monday--Friday, 8 AM-5 PM and Saturday, 8 AM- noon
Ask a pediatric nurse a question, get a medication refill or schedule a visit for an ill child.
Referral desk
Monday--Friday, 8:30 AM-4:30 PM
Get help scheduling a procedure, arranging a consultation with a specialist, or getting a referral request filed with your insurance provider.
Emergencies after office hours
309-662-0504
Monday-Friday, 5 PM-8 AM, Saturday noon-8AM Monday
Have an urgent concern or an emergency?
Call this number to find out who is on call and how to reach them.
DR. ULBRICH’S ALLERGY AND ASTHMA PATIENTS
Monday, Wednesday, Friday, 8:30 AM-11:45 AM, 1 PM-4:45 PM
Thursday, 7:30 AM-4:45 PM
Set up a new patient appointment.
If you are already a patient, ask questions, get medication refills or make appointments.
Emergencies after office hours
Please contact your primary care physician or go to the nearest emergency department.
INSURANCE AND BILLING (all patients)
Monday-Friday, 8 AM-4:30 PM
Ask questions about your account.
You may leave a recorded message whenever the phone is not staffed or send an email to accounts@bloomingtonpediatrics.com
Suggestions for getting the best and fastest service:
Call when other people are not calling
Our busiest times are Mondays (especially in the winter), the first two hours of any morning, and noon to 1 PM. Consider calling about routine matters at other times.
Stay on the line
We know that on-hold music is annoying, but we answer calls in the order in which they are received, so don’t hang up--even when you’ve been on hold for a long time.
Keep trying
It may take a while to get through during our busiest times, but we can almost always give you an appointment for your ill child that same day.
What have we done to provide better phone service?
Added more phone lines for medical questions.
Added more phone nurses at peak hours.
Expanded the number of phone lines available for different needs. Extended our hours for answering non-medical questions.
Updated our nurses’ telephone protocols to improve consistency and efficiency.
Deployed advanced scheduling and billing software.
Added support staff to give the nurses more time to talk with you.
Thank you for letting us care for your child.
Let us know how we can serve you better!
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